Am now sitting waiting for my train home after delivering a day's staff development for a college management team & reflecting on how I don't miss the annual nightmare of enrolment week.
I think everybody working in education would agree that the treatment students receive at enrolment informs their impression of what to expect on their course and needs to be a positive one, but while we've been coccooned from the world in our team building workshop, prospective students have been in the main hall getting agitated by not being able to get answers to their questions as the poor lecturing staff on the desks are repeatedly interrogated on courses about which they know nothing.
Don't have an answer as to how colleges can solve this problem without securing increased funding, but until some system (on-line enrolments? in-depth FAQs? Admission Tutors? available ex-students?) is put into place, they'll always be considered as inefficient by their local community in comparison to any local HEI, even if the course delivery/management is in reality far better.
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